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What your plan includes

A Notifizz plan grants three different kinds of thing, and they behave differently enough that mixing them up is the usual source of surprise. This page names them, says exactly what is counted, and points at the screen where your own figures live. Written for Product/Ops and the decider, with the counting rules a Dev needs when a creation gets refused.
Enforcement is rolling out. Counters are live and visible for every organisation, and AI credits are enforced today. Send quotas and stored-resource ceilings are being switched on progressively — until enforcement is active for your organisation, the gauges fill up but nothing is refused. Ask your Notifizz contact where your organisation stands.
This page describes the mechanics, never the price list. Plan names and amounts live on notifizz.com and are the authority on what your tier grants.

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TL;DR

  • Metered volume — sends and AI runs. It renews on a period and does not roll over.
  • Stored resources — a ceiling on what your organisation owns (campaigns, environments, email components, uploaded assets). No period, no renewal: it frees up when you archive or delete.
  • Capabilities — on/off switches for a whole feature. Absent means off.
  • Every send costs two credits at once: one on its channel, one on the cross-channel total. Whichever runs out first caps the batch.
  • Only Live campaigns consume send volume. Editing, Implementation, Review and Offline runs are free, review simulations included.
  • Your own figures: the Billing & usage page, Usage tab — capabilities, current-period gauges, stored resources, credit lots, recent blocked sends.

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The three kinds of grant

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Metered volume

Volume is carried by credit lots. A plan grant becomes a lot for the current period the first time you consume from it; packs and one-off gestures add their own lots. Lots are consumed in expiry order, so the credits that die soonest are spent first.

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The dual decrement

One message costs one credit on its channel and one credit on the cross-channel total. A plan can therefore be generous on a single channel and still bound your overall footprint — and the tighter of the two is what actually caps a send. AI credits are the exception: they never touch the cross-channel total.

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What is metered

The usage view also lists Slack, Webhooks, SMS, Postal mail and WhatsApp. These are metered by the platform but are not generally available channels today; on most plans they read Not included in your plan. See channels for what actually ships, and note that web push is itself a per-organisation capability.

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When volume renews

Monthly periods are the UTC calendar month for everyone — not an anniversary of the day you subscribed. A plan lot is valid for its period only, so unused volume does not roll over.
A plan grant is claimed lazily: the lot appears in the Credit lots table the first time you consume from it that period. An empty table does not mean you have no credits — it means the grant is still fully intact.

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Lots that are not the plan grant

Packs and gestures can carry their own expiry date rather than dying with the period, which is why the table shows a Validity column: Current period, an explicit expiry date, or No expiry.

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Stored resources

A stored resource is a ceiling on what your organisation owns at this instant. There is no period and nothing to renew — the count is taken live, every time you create something. Three consequences worth knowing before you plan a migration:
  • Archiving a campaign frees a slot. The count excludes archived campaigns, so cleaning up an old programme buys room for a new one without asking anyone.
  • A component’s history is free. One layout is one unit no matter how many versions it has been through — editing never costs capacity.
  • A fresh organisation already owns two environments. Production and a sandbox are provisioned at creation, so the environment ceiling is counted from two, not zero.

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Capabilities

A capability is a boolean: your plan either carries it or it does not. Absent means off, and several of them are switched on per organisation rather than by tier — that is how closed betas are run. Two properties are deliberate and worth relying on:
  • Capabilities gate creation, not what already runs. Losing the web push capability does not silence a campaign that already has a push step; losing the custom tracking domain capability does not stop your active domain from serving. A plan change never strands live traffic mid-flight.
  • The one exception is beta connectors, which gate both connecting a source and receiving from it. A suspended source stops ingesting — the accepted cost of keeping an unproven integration behind a switch.
The Billing & usage page lists every capability your organisation carries, enabled or not — including two that shape presentation rather than access, custom branding and advanced analytics. The table above covers those that change what you can build.

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Where to read your own numbers

Open your organisation menu and pick Billing. The page is titled Billing & usage and its Usage tab holds, in order: A resource with no ceiling reads Unlimited, and its gauge reports what you sent this period rather than what remains. A channel your plan does not carry reads Not included in your plan.
The Recent blocked sends list only ever shows sends that were genuinely blocked. While enforcement is still rolling out, the would-be refusals recorded for calibration are deliberately kept out of it — an entry there always means a real delivery did not happen.

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Trials, and what happens after one

A new organisation starts with a 14-day trial, during which the feature channels are open and the costlier ones are capped. The Billing & usage page carries a countdown and an upgrade action while it runs. When the trial lapses, the organisation moves to the free tier. Access is never withdrawn: you keep your campaigns, your environments and your dashboard — what changes is the caps. The billing page itself stays reachable on every plan, including a lapsed one, because it is the way back.

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FAQ

No. Only a campaign in the Live status consumes send credits. Everything in Editing, Implementation, Review or Offline is free — review simulations included. That is deliberate: onboarding and verification should not cost you the month’s budget.
Nothing. A ceiling only ever refuses a new creation; it never deletes, archives or hides what you already own. You keep editing everything, and the moment you archive a campaign or delete an asset the count drops and creation works again.
No. A plan grant is valid for its period and expires with it. Credits from a pack are the exception — they carry their own validity, which the Credit lots table shows.
Monthly volume is keyed on the UTC calendar month, identically for every organisation — it is not anchored to your subscription date. So the counter turns over at the start of the month, whatever day you signed up.
Because you have not consumed anything from that grant yet this period. Lots are claimed on first use; until then the whole grant is intact. The gauge above the table already accounts for it.
Yes — that is how the closed betas work. Capabilities resolve as your plan plus any per-organisation switch, so your Notifizz contact can enable one without moving you to another tier.

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See also

When you hit a limit

What gets refused, which recipients are dropped, and how to unblock.

AI credits

What burns a credit, when the pool refills, what stops when it is empty.

Channels

What each metered channel actually delivers.

Environments

Why a fresh organisation already owns two.