| Customer data | Profiles are ingested and stored through APIs, SDKs and Smart Ingest, an add-on that syncs warehouse data. | No customer database to import or sync. Notifizz keeps only what sending requires (identifiers, addresses, preferences, delivery history); everything else is read from your systems when the message is built. |
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| Channels | Email, SMS, WhatsApp, RCS, mobile push, web push, in-app, in-browser and embedded messages. | Email and Notification Center are available. Web push is in closed beta and Intercom in pilot; SMS and WhatsApp are coming soon. |
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| Live personalization | Data feeds call an API at send time, with optional caching; Journey Live Data pulls real-time API data into journeys. | Enrichers read your systems when the message is built, with a short cache: one hour by default, configurable per source. |
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| Campaign creation | Marketers build campaigns and journeys, with AI help from Nova, using stored profiles and send-time data feeds. | Marketing and product create in a shared workspace; engineering implements what is missing. |
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| Developer work | Integrate SDKs and APIs; warehouse data can sync through Smart Ingest; data-feed endpoints serve send-time content. | Connect events and enrichers. Reuse existing requirements; implement the missing ones. |
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| Review and versions | Journey drafts with version history and restore, separate draft and publish permissions, template revision history and A/B experiments. | Editing, Implementation, Review and Live. Nothing goes Live until someone on your team publishes it. New campaigns go through Review first, and so do updates that change a campaign’s logic (event, steps, conditions, recipients, channels or data); text-only edits can be published directly. |
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| Email delivery | Sending infrastructure is included: Iterable’s shared Amazon SES pool by default, or SparkPost, Mailgun, SendGrid (US data center) or a custom platform, with sending domains, a Spam Report and bounce tracking. | Your own domain, a spam score on Review test sends, and delivery and bounce data from the provider. |
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| Hosting and privacy | Profiles are stored on the platform; new customers can choose Iterable’s EU data center (Ireland). | Hosted in the EU (France). US subprocessors: Cloudflare (network), Postmark (email delivery) and Anthropic (AI). The AI designs campaigns from the structure of your events, never their values; a test run you ask it to debug is shared with it. No contact database sync. Suppressed addresses are kept as keyed hashes. |
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