| Customer data | Recipient properties, preferences and channel data are stored. | No customer database to import or sync. Notifizz keeps only what sending requires (identifiers, addresses, preferences, delivery history); everything else is read from your systems when the message is built. |
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| Channels | Email, SMS, mobile push, in-app feeds and guides, chat (Slack, Microsoft Teams, Discord, WhatsApp) and webhooks. | Email and Notification Center are available. Web push is in closed beta and Intercom in pilot; SMS and WhatsApp are coming soon. |
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| Live personalization | Trigger payloads and stored recipient data, plus a fetch step that calls your HTTP endpoint during the workflow run. | Enrichers read your systems when the message is built, with a short cache: one hour by default, configurable per source. |
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| Campaign creation | Workflows and in-app guides are built in a visual dashboard or as code, broadcasts in the dashboard, and an in-dashboard AI agent can build them too; engineering, product and growth teams share the work. | Marketing and product create in a shared workspace; engineering implements what is missing. |
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| Developer work | Engineering integrates triggers and recipient data; workflows can then be edited in the dashboard or managed as code through the CLI. | Connect events and enrichers. Reuse existing requirements; implement the missing ones. |
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| Review and versions | Workflow versions are committed and promoted across environments, with history, rollback and branches. | Editing, Implementation, Review and Live. Nothing goes Live until someone on your team publishes it. New campaigns go through Review first, and so do updates that change a campaign’s logic (event, steps, conditions, recipients, channels or data); text-only edits can be published directly. |
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| Email delivery | Connect your own email provider, such as SendGrid or Postmark; delivery, bounce and engagement tracking depend on the provider. | Your own domain, a spam score on Review test sends, and delivery and bounce data from the provider. |
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| Hosting and privacy | Recipient data is stored on the platform, hosted on AWS in the US according to Knock’s subprocessor list. | Hosted in the EU (France). US subprocessors: Cloudflare (network), Postmark (email delivery) and Anthropic (AI). The AI designs campaigns from the structure of your events, never their values; a test run you ask it to debug is shared with it. No contact database sync. Suppressed addresses are kept as keyed hashes. |
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